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Returns policy

Returns & refunds

Simple and fair, in line with EU consumer law.

The rules

30-day return window from delivery · item unused, complete and in original packaging · refund to your original payment method within 5–7 business days of inspection. Defective or incorrect items are always replaced or refunded at no cost to you.

How to start

Email contact@handsfreedryer.com with your order number and the reason. Wait for our instructions before sending anything — unannounced returns can't be accepted.

Orders placed at lelunar.com

Purchases made at lelunar.com follow the same 30-day guarantee — start those there, or email us and we'll point you right.

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